Liquor licensed establishments, liquor retail stores and cannabis stores need to ensure their staff provide exceptional customer service as well as make sure their staff are following compliance and not serving minors. Under our compliance programs, our youthful (under 25 years of age) mystery shoppers can check the attendant’s compliance, customer service, knowledge and how liquor and cannabis is dispensed. Sting gives you an unbiased, 3rd party view of your business from the customer perspective.
Having a mystery shopper analyze your service provides you with invaluable information. Self-serve, valet parking services, automotive dealerships and repair center’s customers demand efficiency, safety, competitive pricing, good customer service and strong integrity.
Whether buying a vehicle or just trying to get that “Check Engine” light to go away, it’s all about customer trust and satisfaction. Mystery shoppers test client communications as well as integrity and fulfillment of promises. Integrity in the automotive industry stands for so much – it is worth it to check up on it.
Using a mystery shopper to pose as a potential client helps property owners assess the skills of their staff and bring vacancy rates to zero.
Prices and the varieties of food and drink exploding across the board, food, snack, tobacco sales and gas stations need mystery shoppers to keep their customer service standards high and check to ensure.
choosing a long term care home for a loved one or joining a fitness club, mystery shoppers pose as patients, friends and family members to provide valuable feedback on the quality of care being offered.
Competition among gyms and fitness centers remains fierce. Mystery shoppers analyze the quality of service and equipment as well as the clarity of contract terms.
From phone presentation to checkout, hair salons have to combine warm, personalized service with skilled cuts and coloring. Mystery shoppers ask all the right questions to objectively judge staff performance.
From hotel check in to check out, we evaluate everything from room comfort, lighting and ambiance to food and service quality.
Since many guests don’t provide feedback before ditching a hotel, mystery shoppers who judge everything from bell and room service to shower head pressure give hotels objective reviews to help them keep guests coming back.
Home improvement retailers, bedding specialists, bicycle stores – every type of retailer faces stiff competition that a Sting Mystery Shopping Program can help them overcome.
From the server’s attitude to food quality and how beer, liquor and wine are poured, all types of eateries and bars track their service standards utilizing our mystery shopping services.
Sting’s roots began with Security. Our CEO started with a Security company and got accredited to teach the Basic Security Training. She then created TrainMyGuard.com to bring the training over to an online format. Sting (SEGI) is now accredited to train Basic Security Training and Private Investigator Training both online and in a classroom in BC, Alberta, Saskatchewan and Manitoba. Sting can also help you build a Security company from the ground up. From training the guards and the supervisors, getting everyone and the company licensed, to setting up your Administration and returning to make sure everything is running smoothly, Sting can help get your business going in the direction you envisioned.
Sting has operatives ready to check every aspect of travel. From booking the trip, to check-ins and check outs, customer service and quality checking you staff. Our Mystery Shopping Travel Programs are customized to exactly what you are looking for.