ABOUT US
About Us: Welcome to Sting Executive Group International Inc. (SEGI)
Sting Executive Group International Inc. (SEGI) is a Canadian-owned, female-driven company dedicated to providing innovative and forward-thinking solutions across Training, Screening, and Investigations. With deep-rooted expertise in security and hospitality, we have earned a reputation for delivering exceptional services in a wide range of industries. From licensed security training and private investigations to security consulting and mystery shopping programs, we pride ourselves on offering services that help businesses and individuals thrive.
Our Vision & Values
At Sting, we are passionate about empowering both individuals and organizations by providing the tools, knowledge, and expertise needed for success. Our mission is simple: to elevate industry standards, promote safety, ensure compliance, and foster customer satisfaction through our comprehensive services.
We value integrity, excellence, and community. Our team, comprised of experienced professionals with backgrounds in security and hospitality, is committed to upholding these values every day. We also believe in giving back to the community. Whether it’s supporting career opportunities through our Sponsorship Program or contributing to local charity events, Sting is more than just a business — we are dedicated to making a positive impact.
Our Services
Security Training Programs
We offer accredited training programs for individuals and businesses across British Columbia, Alberta, Manitoba, and Saskatchewan. Our Basic Security Training (BST) and Private Investigator (PI) training courses are available both online and in-class, making it easy for learners to obtain the certifications they need. These programs are designed to enhance skill sets, ensure compliance, and foster professionalism within the security industry.
Learn More About Security & Investigations
Security & Investigations
Sting is licensed by the British Columbia Ministry of Public Safety & Solicitor General and accredited by the RCMP. Our expert team provides top-tier security services, private investigations, and consulting. Whether you need assistance in setting up security operations, managing complex investigations, or gaining actionable insights into your business’s vulnerabilities, we are here to support you every step of the way.
Learn More About Security & Investigations
Mystery Shopping Services
We specialize in delivering unbiased, third-party insights into customer service and business operations through our tailored Mystery Shopping Programs. Our services cater to a wide range of industries, including hospitality, retail, food & beverage, healthcare, security, and more. Using a sophisticated Online Report Portal, we provide businesses with valuable feedback to enhance service quality, improve operational efficiency, and maintain a competitive edge in the marketplace.
Learn More About Mystery Shopping Services
Fingerprinting & Criminal Record Checks
As an RCMP-approved agency, Sting offers digital and ink fingerprinting services for criminal record checks. We provide a cost-effective and convenient alternative to traditional police services, offering both in-office services at our New Westminster, BC location and mobile service on Vancouver Island. Our streamlined process makes it easier for individuals and businesses to meet their screening and compliance needs. Book Your FINGERPRINT Appointment Today!
At Sting Executive Group, we are not just a service provider — we are your trusted partner, working alongside you to ensure safety, compliance, and operational excellence. Whether you’re seeking training, investigative services, or customer experience insights, we have the expertise and experience to help you succeed.
Learn More About Fingerprinting Services
Giving back
At Sting Executive Group Inc., we’re committed to giving back to our community. We work with Indigenous groups across Canada to provide security training, essential skills training, and job placement assistance. Our programs also integrate spiritual education from local elders, connecting learning to the values and traditions of each community.
Through our Sponsorship Program, we support individuals facing financial hardships, helping them access the training needed to start new careers. For over a decade, we’ve taken a personalized approach, listening to each person’s story and doing what we can to improve their situation. Our CEO’s compassionate leadership began with hiring our Operations Manager in 2011, a single parent she trained in a BST class, creating a culture of empowerment.
We also help individuals and groups start successful security businesses, offering consulting to promote economic growth and sustainability.
Our commitment extends to charity work as well. We’ve sponsored events like Team Karma, teaching children self-defense, and supported a Victoria baseball team for five years, helping them become league champions twice.
At Sting Executive Group Inc., we’re dedicated to making a positive impact and empowering others to succeed.
Contact us today to learn more about how we can assist you with your security, training, and consulting needs.
Our accreditations
Summary
- ONLINE and CLASSROOM training courses through our Security Academy in security, investigator, hospitality and safety to help individuals, businesses, private security companies, retailers, liquor retail stores, cannabis stores, and indigenous groups.
- Provide Security Services, Private Investigations and Security Consulting services (#4742) licensed by the British Columbia Ministry of Public Safety & Solicitor General, Security Programs & Police Technology Division.
- Mystery shopping services through our sophisticated online reporting portal to hospitality, retail, fast food, grocery, private security, spas, entertainment centres, casinos, etc.
- RCMP approved (ClearNeed) to offer ink and roll and digital fingerprint services. Contact us to book an appointment today!
- Alberta Basic Security Training (ABST) and Alberta Investigator Training (AIT) online and in a classroom in Alberta, accredited though Alberta Solicitor General, Security Programs Division, (#0028).
- Basic Security Training (BST) online (inhouse only) and in a classroom in British Columbia, Canada, accredited by Justice Institute of BC (JIBC)(#0113).
- Manitoba Security Guard Training Program (MSGTP) online and in a classroom, accredited by Manitoba Justice, Private Investigator and Security Guard (PISG).
- Saskatchewan Basic Security Training (SBST) course in Saskatchewan, Canada, accredited by Saskatchewan Justice, Private Investigator and Security Guard (PISG).
Industries we serve:
Alcohol & Cannabis Retail Stores
For liquor licensed establishments, liquor retail stores, and cannabis stores, ensuring compliance is critical. Staff must not only provide excellent customer service but also adhere to legal regulations, such as not serving minors. Under our compliance programs, we deploy youthful (under 25 years of age) mystery shoppers to test the following:
- Compliance with legal age restrictions
- Customer service quality
- Knowledge and proper dispensing of liquor or cannabis products
Sting Investigations offers an unbiased, third-party view of your business to help you maintain compliance and elevate your customer experience. Protect your business and reputation with our comprehensive mystery shopping compliance checks.
Automotive mystery shopping
Automotive dealerships, repair centers, and valet parking services rely on customer trust and satisfaction. Our mystery shoppers provide invaluable feedback by posing as customers and evaluating:
- Customer communications
- Integrity of services
- Fulfillment of promises
- Efficiency and safety
Mystery shoppers help ensure your dealership or service center is meeting customer expectations, providing competitive pricing, and maintaining strong customer trust.
Whether buying a vehicle or just trying to get that “Check Engine” light to go away, it’s all about customer trust and satisfaction. Mystery shoppers test client communications as well as integrity and fulfillment of promises. Integrity in the automotive industry stands for so much – it is worth it to check up on it.
Commercial and residential leasing (new)
Whether you are leasing residential or commercial properties, using mystery shoppers to pose as potential clients helps property owners assess the skills and effectiveness of their staff. We help you evaluate:
- Staff performance
- Customer experience
- Vacancy rate reduction
Mystery shopping allows you to improve your leasing process, optimize your staff’s customer service, and increase occupancy rates.
Convenience Stores & Gas Stations
With an ever-expanding range of food, drink, and service offerings, convenience stores and gas stations must maintain high standards of customer service. Our mystery shoppers can assess:
- Customer service
- Product availability
- Tobacco compliance
- Store cleanliness and ambiance
Stay competitive and ensure that your customers have a positive experience every time they visit.
Care Home mystery shopping
Choosing the right long-term care home for a loved one is a significant decision. Our mystery shoppers can pose as patients, family members, or friends to evaluate the quality of care being offered at care and residential homes. We assess:
- Quality of care
- Staff responsiveness
- Facility cleanliness
- Overall resident experience
This feedback is crucial for improving service standards and ensuring that your care facility provides the best possible environment for its residents.
Health & Fitness mystery shopping
In the highly competitive health and fitness industry, it’s essential to offer top-notch service to attract and retain members. We provide mystery shoppers to:
- Evaluate the quality of service at fitness clubs
- Assess customer experience during the onboarding process
- Review contract clarity and membership benefits
For long-term care facilities, our mystery shoppers can evaluate the quality of care from the perspective of a patient or family member.
Hair Salons & Spas mystery shopping
From the phone presentation to the checkout process, hair salons and spas need to combine skilled service with personalized care. Our mystery shoppers provide insights into:
- Service delivery and staff professionalism
- Cleanliness and ambiance
- Overall customer experience
Ensure your clients receive the high level of care they deserve with Sting’s mystery shopping services.
Hospitality Mystery Shopping
In the hospitality industry, your guests’ experience matters most. We evaluate everything from hotel check-ins to check-outs. Our mystery shoppers assess:
- Room comfort and cleanliness
- Service quality from bellhops to room service
- Overall guest satisfaction
Sting provides you with detailed reports to help you improve service quality, ensuring guests keep coming back.
FOOD & BEVERAGE mystery shopping
In the food and beverage sector, delivering high-quality service and exceptional food is key. Our mystery shoppers evaluate:
- Alcohol Compliance
- Server attitude
- Food quality
- Beverage service (including liquor pouring practices)
Get in-depth feedback to ensure your restaurant, café, or bar maintains excellent service standards and customer satisfaction.
EDUCATIONAL FACILITIES mystery shopping
We offer mystery shopping services for education facilities such as universities and colleges. Our mystery students evaluate:
- Admissions process
- Campus tours
- Student services and staff interaction
Gain valuable insights into your prospective students’ experiences and ensure your institution is offering a seamless and welcoming environment.
leisure & rECREATION FACILITIES
For leisure and recreation facilities such as gyms, parks, and community centers, we send mystery shoppers to assess:
- Staff interaction
- Facility cleanliness
- Amenities and equipment quality
- Overall customer satisfaction
Our reports help you enhance your offerings and improve guest experiences across your leisure and recreation spaces.
Learn More About Leisure & Recreation Facility Mystery Shopping
retail stores mystery shopping
In today’s competitive retail market, mystery shoppers are essential to help stores evaluate:
- Product knowledge
- Staff performance
- Store presentation
We specialize in home improvement retailers, bedding specialists, bicycle stores, and more to help you stay ahead of the competition by providing actionable insights into customer experience.
Security audits
We conduct detailed security audits for a wide variety of industries, including retail, hospitality, corporate offices, and events. Our audits help identify potential vulnerabilities, ensuring your security measures are up to standard and aligned with the latest regulations. Our experienced consultants evaluate:
- Security protocols and procedures
- Emergency response plans
- Compliance with local and industry regulations
- Access control, surveillance, and risk management
With Sting Investigations, you’ll gain actionable insights to strengthen your security operations and safeguard your business and personnel.
Travel & Tourism Mystery shopping
For the travel and tourism industry, our mystery shoppers can assess:
- Booking processes
- Check-ins and check-outs
- Customer service and overall experience
Whether you’re evaluating hotel service or the customer journey through travel agencies, our mystery shopping services ensure your clients receive exceptional experiences every step of the way.
WINERIES & craft BREWERIES
For wineries, providing an exceptional customer experience is just as important as the wine itself. Our mystery shoppers can visit your winery to evaluate:
- Tasting experience
- Customer service and knowledge
- Staff engagement and upselling techniques
- Facility ambiance
Ensure your winery stands out by offering world-class service and an unforgettable experience to every guest.
Why choose sting investigations for mystery shopping?
Sting Investigations provides tailored Mystery Shopper services to a wide range of industries. Whether you’re in the alcohol, cannabis, retail, healthcare, automotive, or hospitality industries, we offer:
- Compliance assessments to meet legal and industry standards
- Customer service evaluations to enhance the client experience
- Actionable insights to drive operational improvements
- Detailed reports including video evidence and GPS tracking
Improve your business’s customer service, compliance, and operational efficiency with Sting Investigations. Contact us today to learn how our Mystery Shopper services can benefit you!