FAQ

FINGERPRINTING FAQ

CardScan® – once ink and rolled, the fingerprints are scanned into the system.

Depending on the number of sets and paperwork required, it usually takes about 15-20 minutes.

If there is no record present, you should receive in 7-10 business days via regular mail to the address listed on the 3rd Party Waiver. If there is a record present, it could take up to 120 days. Neither Sting, nor Pacific Fingerprint Services, has any say in how fast the RCMP processing time is. 

Absolutely! If we don’t have the form you need, we would be happy to fingerprint you on a form that you bring.

Mystery Shopper FAQ

Mystery Shopping is a form of market research which allows companies to gather key information about their business and performance from the point of view of a customer. It is completely anonymous and helps the company improve customer service and, where necessary, provide targeted training. 

Overall, we expect reliability to complete the shop, 100% honesty when filling out the reports, and the reports filled out completely, with good grammar, within 24 hours of you completing the shop.

Sign up! We recommend you read what’s involved here and the mystery shopper job description, and ensure you understand and agree to the terms and conditions. There is a simple online application form to complete which will be assessed by our recruitment team. You will be advised whether your application has been successful or not.

Once you login you’ll see a link on the left-hand side of the screen called Open Opportunities. Click that and it will show what is available in your area. If you feel like doing a route – we can send you on a bit of a road trip.

Are we in your email address book? Please ensure you add StingInvestigations.ca to your email address book and allowed domains list so our emails are not accidentally sent to your email spam filter.

Companies occasionally request a specific shopper profile. For example, a hair salon may need to colour someone’s hair, so the profile for the shopper may request a hair colour that is able to go lighter or darker.

The application information is saved only under Sting Investigations security system and is not available to any other persons. Sting Investigations only uses the information you provide to assist with its recruitment of mystery shoppers. Please read our privacy statement for more detail.

Sting Investigations pays all mystery shoppers by PayPal only. We do not pay by any other means, including cheque or direct debit bank transfer. You would therefore need to set up a PayPal account before you start your first assignment.

Agents are paid once a month for all approved shops. Approved assignments are those that have been completed correctly, followed all instructions, with relevant information and detail in the survey and within the required timeframe.

Before you apply and accept an assignment the payment amount for a successful job will be listed. This amount varies depending on how in-depth the requirements are. Remuneration may be in the form of job fee or reimbursement to a certain amount, or a combination of the two.

Sting Investigations is unable to guarantee any number of assignments, or continual regular work, as availabilities are dependant on our client requirements. We also like to mix it up so the client locations do not see the same shoppers every month. 

If you live and work within Canada, you will need to keep track of payments, and makes it easier for businesses and the CRA to interact.

YES WE DO! Refer a friend that signs up properly and applies for jobs, you will receive a $10 bonus after their first completed shop. There is no limit – refer as many friends as you can find.

Yes, every shopper must complete a COVID-19 Certification, which basically asks that you will not shop with any flu-like symptoms, after traveling, or being around anyone that is sick or has the virus. You must also agree to any provincial guidelines set in place – for example wearing a mask, physical distancing and the use of hand sanitizer. We have a quick COVID-19 Pre-Screening Questionnaire that is required before you do a shop as well. This can be found here. This takes less than a minute and helps with Contact Tracing if needed as well as keeping safe.

Yes, you must report any income and any deductions to CRA.  This is your responsibility as a sub-contractor for Sting Investigations.

Sting Investigations’ jobs are located all over Canada. Our system sends notifications to shoppers based on the distance you specify on your profile, however you can view all jobs available when you are logged in – so, in addition to your normal settings, if you are travelling, or have friends or family in other areas, feel free to apply. We like to keep the gas expense down for the clients, but if you are going to be in the area anyway we would be happy to send you a shop if it’s available. 

You have to be quick! When you receive an email informing you there is a job available in your area you need to login and apply for the assignment. If the available job is no longer listed, it means that another shopper has already requested and been assigned the job. 

Mystery Shopper Scams usually begin with an unrequested notice that you have been selected to be a mystery shopper, quality control officer, client service strategist or personal assistant. The scam usually involves them sending you a cheque to deposit into your account, then buying gift cards or the like. This is not normal practice. The cheque is later found to be a fake and you are left owing money to the bank. 

Click here for more information

Mystery Shopper Scams usually begin with an unrequested notice that you have been selected to be a mystery shopper, quality control officer, client service strategist or personal assistant. The scam usually involves them sending you a cheque to deposit into your account, then buying gift cards or the like. This is not normal practice. The cheque is later found to be a fake and you are left owing money to the bank. 

Click here for more information

Think of it like a Job Board – it will show all the shops in the area that you can apply for.

SECURITY GUARD Training

To be eligible for a licence:

  • You must be 18 years of age or older.
  • You must be eligible to work in Canada.
  • You must have a clean criminal record.

Before you apply for a licence, you must:

  1. Take the security guard or private investigator basic training course.
  2. Pass the security guard or private investigator basic test.

After completing the training and criminal record check, you can apply for a licence by mail or online (suggested) – online applicants will be able to access a printable digital licence as soon as their application is approved. The printed digital licence can be used as proof of licensing until you receive your plastic licence card by mail.

A correctly completed application can take up to 30 days to be processed. Times can vary due to differing amounts of applications.

Yes! The online training is the equivalent to the classroom training but can be done in your own time, whenever and wherever you can get to the internet.

INVESTIGATOR Training

After completing the training and criminal record check, you can apply for a licence online (suggested) or by mail – online applicants will be able to access a printable digital licence as soon as their application is approved. The printed digital licence can be used as proof of licensing until you receive your plastic licence card by mail.
A correctly completed application can take up to 30 days to be processed. Times can vary due to differing amounts of applications.
Yes! The online training is the equivalent to the classroom training but can be done in your own time, whenever and wherever you can get to the internet.
It is a 60 hour course.
Yes and Yes. After you have completed the training and the final online test, you will be required to take an in-person provincial exam and pass that before you can apply for your license. The price of the training does include you first exam; if you fail the exam or no show – there will be a $50 rebooking fee to book another exam.