You MUST read and understand these terms and conditions before submitting your initial application to Sting Investigations, Inc. This document provides our complete terms and conditions and so may repeat information published elsewhere on the Sting Investigations website.
IN CONSIDERATION of the mutual covenants, promises and provisos the parties agree as follows:
Our clients pay for our services and provide Sting Investigations Inc. with the questions, guidelines, instructions, etc. to enable our mystery shoppers (you) to complete assignments correctly. You MUST utilise these tools to become a successful mystery shopper.
All assignments have to be completed by a specific time and date. It is imperative that you complete your assignment within the allocated timeframe. You MUST do these assignments on time; if you DO NOT do them on time, the situation and survey will be assessed to see if the assignment can be completed in full and if the client will accept it. If not, the assignment may be reassigned and you may not be paid (this all depends on the outcome of the assessment).
If you are on your way to complete an assignment and there are unforeseen circumstances that prevent you from doing so you MUST contact your Campaign Manager immediately via phone and/or email (firstname.lastname@example.org). We can then reassign the assignment to another shopper and your profile score will not be affected. Your Campaign Manager may even reassign to you but at another time or date (if this is applicable to the client’s requirements).
Our validators will provide you with feedback and, if required, training. They may also return surveys to you if, for example, the information is incorrect and you need to rewrite something, you have not answered the questions correctly, specific information must be added, there are contradicting answers, comments have been missed out, comments are not accurate or detailed enough, etc. This all depends on the survey and client’s requirements so please read both the instructions and questions carefully, and answer and comment with accuracy and care and this will save you having to resubmit your report.
You MUST carefully review and remember the questions, instructions, things to look for, etc., with each assignment. We suggest you either print out the questions and instructions and take them with you, or review with your smartphone, then as soon as you have completed the assignment you can get out of view and take some notes or enter notes directly into your survey with your smartphone. You MUST NOT take notes or fill out reports within view of the site you will be visiting or have visited for the assignment.
Survey instructions and required scenarios are to be followed EXACTLY unless otherwise specified by Sting Investigations management. Failure to do so may result in non payment for or cancellation of your assignment and it may be reallocated to another shopper for completion.
All instructions from the client must be adhered to—no variations will be accepted. Failure to follow the client’s instructions may result in non-payment for and cancellation of your assignment and it will be reassigned to another shopper for completion.
You must comply with the survey instructions, applicable training materials and these terms and conditions.
All reports must be completed accurately and submitted within 24 hours of completing the assignment, unless otherwise stated on your assignment paperwork. Failure to submit your completed survey within this timeframe can result in the assignment being cancelled and reassigned to another shopper without notice.
The following is our strict policy and procedures on fraudulent and criminal activity. We do not tolerate fraudulent activity within our company. If you DO NOT adhere to the agreement regarding the information you supply when you complete the surveys, the receipts you provide and the details you have supplied in your mystery shopper profile you will be deleted from our system. Your name will be added to a list used by other mystery shopping companies and forwarded to the police for investigation. You will not be paid for your previous or current assignments.
Should it be discovered that you have intentionally submitted a false, misleading and/or inaccurate report; legal action may be taken to recover lost revenue as a direct result of your actions and the matter will be referred to the police.
You must carry out the work yourself. You cannot ask someone else to do it for you without express written permission from an authorized agent of Sting Investigations.
You cannot use another shopper’s login to apply, complete or request assignments at any time without express written permission from an authorized agent of Sting Investigations.
You must not commit any criminal offence or break any law or regulation.
Assignments may be reassigned OR payment may be withheld without notice should a breach of any of the terms of this agreement occur.
The Contractor shall indemnify Sting Investigations Inc. and its successors, licensees, and assigns harmless from and against all losses, costs, liabilities, damages and expenses, including legal fees, on a special cost basis, resulting from any breach of any representation, warranty or covenant made under this Agreement.
Mystery shoppers are a secret and undercover information and assessment provider. You MUST NOT reveal yourself or act inappropriately to stand out from the crowd. You are to complete your assignment without the team members who are being assessed knowing you are a mystery shopper. You are acting and pretending but always in a professional manner.
You must never reveal that you are a mystery shopper, secret shopper, agent, investigator, customer service evaluator or anything of the like.
We expect you to be discreet at all times when visiting a client’s site. Under no circumstances must the site you are evaluating know that you are a mystery shopper. Should you be identified as a mystery shopper, Sting Investigations can choose to withhold all or part payment for that assignment and have the assignment reallocated to another mystery shopper.
You MUST inform Sting Investigations of any known or potential conflict, e.g., where you are employed by a Sting Investigations’ client or you have a personal relationship with the store/business/team member being evaluated. Should you carry out an assignment or submit assignment where you are known by the staff and you fail to inform Sting, Sting Investigations can choose to withhold all or part payment for that assignment and have the assignment reallocated to another mystery shopper.
You MUST NOT nominate yourself for an assignment that involves a family member, a close friend or a previous employer.
You MUST NOT complete any assignment that you have a current (or previous) bias towards, whatever the reason.
Sting Investigations has a shopper scoring and comments section in our system that provides our Campaign Managers with feedback and scores for each shopper on how they performed, the information provided, timeliness, honesty, accuracy, manner, behaviour, efficiency, grammar etc. Assignments are scheduled based on these scores and comments. We DO NOT allocate assignments to mystery shoppers who continually score poorly.
Sting Investigations has a rotation restriction applied to all assignments to ensure the fair distribution of assignments and gathering of different opinions for the same location.
You are required to act diligently, ethically and soberly, and submit accurate and honest information.
You must not sexually harass, act in a discriminatory or abusive way or cause nuisance or upset to any person.
Random mystery shops or assessments may occur on Sting Investigations’ contractors. This is where we will assign a shop to you as a way of assessing your performance.
All surveys are reviewed to ensure you have completed your survey correctly and honestly. Please keep in mind that all assignments/observations/shops are on camera (CCTV) and can be verified by the client (or Sting Investigations on request). Any fabrications or untruths found in reporting will result in the contractor relationship being terminated and non-payment for the assignment.
Completion of all surveys must be clear and concise. Failure to do so may result in non-payment for the assignment.
Any change to your personal details must be updated by yourself by logging in to your online shopper profile at the earliest opportunity. If your details are not kept up-to-date and we are unable to contact you an assignment may be cancelled and allocated to another shopper.
We request you provide proof of ID and upload a copy of your driver’s licence OR passport (the page with your photograph) OR a proof-of-age card on application and on acceptance of this agreement. We only request these documents to prove you are who you say you are; you are completing assignments for us, we pay you and trust you are completing these surveys accurately. Your details are securely saved on your profile and are not used for anything except to identify you. Your proof of ID will be kept securely and will not be distributed.
It is also requested that you upload your resume to your profile. Having a better idea of your experience may get you different assignments – Sting Investigations does mystery shops on a variety of different industries and would rather use our current shoppers as new opportunities arise than hire new shoppers.
You will be notified of assignments via email and your login account.
Jobs will be assigned to the mystery shopper best suited to the job specifics, i.e., customer request, highly graded shopper, proximity, etc.
If your assignment is not accepted within 48 hours, it may be reassigned to another shopper. This does not mean you have to complete the shop within 48 hours – just that it is accepted so we know that you have seen and intend to do the assignment.
If the assignment is a purchase reimbursement your receipt MUST be uploaded to your survey on the same day as the completed survey is submitted. Should we not receive this information within this timeframe, we reserve the right to cancel your assignment and reassign to another shopper or, alternatively, withhold all or part payment.
All contractors MUST keep a copy of the original receipts for a period of twelve (12) months as we may request the original. Receipts must not be tampered with in any way.
Some assignments make it harder to keep the receipt (for example in a pub or night club setting) in this case, discreetly taking a picture of it will suffice if possible – if not make sure you take note of the monies tendered (the total charged and total with tip).
It is our expectation that at all times you will behave in a professional manner, therefore, you must not attend a site under the influence of alcohol or drugs; nor are you permitted to consume or be in possession of drugs while undertaking an assignment.
Specific job requirements may involve consumption of alcohol within reason and limits may be given, such as mystery shopping a restaurant or bar. You must always drink responsibly and must not become intoxicated. Drinking too much will impair your observation skills; affecting your performance and the integrity of the shop.
Drinking and driving is our main concern – do not risk it. Please use the available services (public transit, taxi, designated driver services will drive your vehicle home for you, etc.) should you consume more than the legal limit.
Once your visit/shop is complete we require that you leave the location. DO NOT stay after your assignment is complete. All observations are captured on CCTV and staying and continuing to drink may devalue any report you submit.
Failure to comply with Sting Investigations’ Use of Alcohol and Drugs policies will result in the contractor relationship being terminated and non-payment for the assignment.
Payments will be made to your PayPal account on the 5th of the month unless otherwise arranged (for example via email transfer or cheque). Cut-off for the pay period is the last day of the month. Any shops completed between the 1st and the 5th of the month will be paid out on the following pay period.
You are required to have a PayPal account as this is how we pay our shoppers. Please visit the PayPal website for your country for further details and to create your account:
Sting Investigations will be responsible for the payment of assignments completed and performed to the agreed value as specified on your assignment documentation.
Payment and/or reimbursements will be withheld for any or all assignments not completed as per the supplied assignment brief or to the client’s satisfaction.
Method of Payment—We will deposit your payment and any approved reimbursements directly into your PayPal account on the 5th of the month after the receipt of the completed survey and reimbursement receipt (if applicable). Unless, you have made alternative arrangements with head office (for example; email money transfer, cheque, etc.).
Incorrect PayPal Information—Please be advised that should you provide Sting Investigations with incorrect payment information, causing us the need to cancel a payment at a later stage and resend, contact you for correct payment information or hold your payment record until correct information is given, an administration fee of CAN $5 will be withheld from your payment amount. Should you provide us with the incorrect payment information and we are unable to cancel payment and return funds, we will not be held liable and your payment will be forfeited.
Incorrect Payment Made—While it does not occur often, should you not be paid the correct amount at any time, Sting Investigations will take immediate steps once this has been brought to our attention to rectify this payment and process to your nominated PayPal account. Should you receive an overpayment you MUST immediately process a refund in your PayPal account on discovery of this error or as informed by Sting Investigations. We reserve the right to commence legal action without notice to recover any monies owing.
I acknowledge and agree to provide Sting Investigations with my Business Number (BN), if applicable, and that I am responsible for meeting any Canadian tax obligations in regards to paying income tax (if applicable). If I do not have a BN, I agree that this is a hobby-based activity and any payments received will be reported to the Canada Revenue Agency (CRA) as part of meeting my income taxation obligations.
CANADIAN APPLICANTS— You will be required to advise the Canadian Revenue Agency of all earnings. We are unable to advise you of your taxation reporting requirements; therefore, you may wish to seek advice.
AUSTRALIAN APPLICANTS—If you do not have an ABN, you must list this as a hobby or complete a “statement by supplier” form. We are unable to advise you of your taxation reporting requirements; therefore, you may wish to seek advice. You are responsible for personal superannuation contributions (if applicable).
NEW ZEALAND APPLICANTS— You will be required to advise your Inland Revenue Department before undertaking your first assignment. We are unable to advise you of your taxation reporting requirements, therefore, you may wish to seek advice.
ALL OTHER APPLICANTS (for ALL countries)—We are unable to advise you of your taxation reporting requirements, therefore, you may wish to seek advice.