Become a Mystery Shopper

SIGN UP
Mystery Shopper

How to become a Mystery shopper?

So, you are interested in learning more about how to become a mystery shopper? Do you want to earn extra cash and incentives? Do you want to gain valuable work experience? Put your customer service and observation skills to good use? If you have answered YES to any of these questions then you have come to the right place!

Sting has the following positions open for the right candidates:

  • Mystery Shopper (5 positions)

Steps on How to Become Shopper

Step 1: 

The first step is to SIGN UP in our online reporting portal (enter your email address, answer all the questions, upload resume, paypal info so you can get paid and other requirements)

Step 2:

Sign off on the Contractor Guidelines and Code of Ethics Statement

Step 3:

Take the free online training course (Level 1 Mystery Shopper Certification and COVID-19 Training)

Step 4:

Start applying for “Open Opportunities” in your area and start earning some extra income and free products! 

We will conduct a background check and if everything is good you will start receiving emails and assignments that you apply for.

 

If you have any questions about the process or assignments in your area – feel free to call us or email us directly!

Discretion, integrity and confidentiality are essential when it comes to Sting Investigations’ clients and their reporting, our shoppers and their anonymity, our investigations, shops and practices.

Our evaluators (mystery shoppers) start off with Level 1 shops; take, for example, a basic liquor store or retail shop. These are quick and easy, 5 minutes in the store and once you know how we like our reporting: 5-10 minutes on your smart phone or computer.

Evaluators that show potential with reliability, report writing skills and a drive to succeed, may wish to enter our MYSTERY SHOPPER TO PI PROGRAM. This online training program will cover important aspects of mystery shopping, basic security training, surveillance, documentation, internal investigations and an introduction into the world of private investigations. You will complete the mandatory training required to obtain a private investigator under-supervision licence and start earning hours towards your unrestricted licence. Sting is accredited to teach Private Investigator Training in BC, Alberta, Manitoba and Saskatchewan.

Sting is not your average mystery shopping company. We have been in business for more than a decade; we do training, screening and are a full suite investigations agency that has a lot of room for advancement.

What does a mystery shopper do?

A mystery shopper will measure quality of service, or compliance with regulation, or to gather specific information about products and services. Mystery shoppers perform specific tasks such as purchasing a product, asking questions, registering complaints, or behaving in a certain way, and then provide detailed reports or feedback about their experiences. This information, along with photos and video evidence, are uploaded to our online report portal.

The mystery consumer’s specific identity and purpose is anonymous and is generally not known by the establishment or staff being evaluated. If any of the staff are known to you, you must abort the assignment and notify your supervisor immediately.  

Reports are customized for each client (you will have access to each assignment after you have applied and be assigned those shops) but generally mystery shoppers will report on the following:

  • Smile & Greeting Customers (within 30 seconds)
  • Offering Help or Assistance, Suggestive Selling and/or Up-selling (daily specials, etc.)
  • Asking for proper Identification (liquor, cannabis and/or cigarette purchases)
  • Problem Resolution
  • Timeliness
  • Thanking Customers
  • Cash Handling, Register & Customer Counts
  • Product Quality (food & beverage) & Presentation
  • Availability of Promotions & Marketing Material (overall presentation)
  • Facility Conditions (restrooms, bar, etc.)
  • Employee Appearance and Interaction (name tags, uniform, cleanliness)

what are the requirements?

desired skills and experience

NOTE: You will be applying for a position with an Investigative Agency. Our reputation demands we thoroughly screen all of our employees. Part of our hiring process includes using the tools we have at our disposal. We will run a thorough background check and depending on the position applied for, our recruitment process may include an Interview. By applying with Sting Investigations Inc., you hereby agree to our screening process.

What type of assignments will I do?

A mystery shopper may conduct a variety of different types of assignments whether you may be a walk-in shopper where you evaluate customer service and/or compliance, or conduct an assignment over the phone or online. 

Compliance

A Shopper acts as a customer and attempts to make an alcohol/cannabis purchase at liquor store, pub or restaurant, or dispensary. The primary task is to see if the attendant is abiding by the liquor or cannabis law – is not serving intoxicating persons and performing proper ID checks of persons under 25 years of age.

Walk-in Shopper

A Shopper acts as a customer and undertakes a series of agreed tasks. These tasks monitor the quality of customer service.

Phone Shopper

Monitor how long it took staff to answer, how they were greeted, and how professionally your request was handled was the member of staff polite and informative? Report back accurately and objectively by completing a questionnaire.

Online Shopping

Evaluate the site for ease of use, order processing, shipping and customer service.

what are the Benefits of Working with us?

don't be fooled by
Mystery shopper scams

As a general rule NEVER EVER do anything of the following:

  • NEVER pay to work or for training to work
  • NEVER wire money as part of a mystery shopping assignment
  • NEVER deposit cheques into your banking account and send money back
  • NEVER apply for mystery shopping jobs that guarantee a lot of money
  • NEVER jump off a bridge if someone tells you to!

Visit our Mystery shopping scams page for more information.

Still have questions?

Frequently Asked Questions (FAQ) about how to become a mystery shopper, how to sign up, how much and when you get paid, what exactly expected of you, basic do’s and don’ts, etc.

For detailed instructions on How to Sign Up – please visit our Mystery Shopper page.

Erik S.
Erik S.
Mystery Shopper
Read More
This tutorial was very informative. It not only helps me with what to look for as a mystery shopper but also what to look for as a regular customer!
Tyler Z.
Tyler Z.
Mystery Shopper
Read More
This basic introduction gave me all that I needed to grasp operation requirements, and tips to complete assignments proficiently and in a timely manner. Thank you all at The Company!
Josh F.
Josh F.
Mystery Shopper
Read More
The training was very thorough, it will definitely help me to achieve high standards being a mystery shopper.
Previous
Next