Crowd Management
35
About this course
The Crowd Management course is broken down into eight (8) units. You must complete all quizzes and final test with 80% or above in order to receive your Certificate of Completion.
Unit 1: Introduction
Unit 2: Crowd Control versus Crowd Management
Unit 3: Crowd Dynamics
Unit 4: Alcohol and Other Substances
Unit 5: Crowd Management Guidelines
Unit 6: Emergency Response
Unit 7: Reporting
Unit 8: Personal Preparedness
Target Audience
The Crowd Management Training is intended for anyone working a venue where a large crowd may gather. All staff including customer service representatives, hosts, servers, bartenders, retail staff, security professional, loss prevention, asset management, alarm responder, mobile officer, managers, executive protection professional should enroll in this course to help improve their skillset.
Topics covered
The outcome for this program is intended to instill course participants with knowledge and skill sets in the following areas:
- Customer Service
- Explain the meaning of Crowd Management
- Understand the difference between crowd control and crowd management
- Duties of security professionals in dealing with crowds
- Communication and Teamwork
- How to plan and prepare for a special event
- Know types of events that involve crowds and the unusual behaviour associated
- Understand crowd dynamics, crowd behaviour, fan behaviour, mob mentality
- How to communicate with your Crowd
- Alcohol and crowds including responsible alcohol service including dealing with minors, intoxicated or troublesome guests
- Crowd Management Guidelines including event logistics, capacities, risk assessment, access control, physical security, and line formation
- Know what is involved in emergency planning and to how to respond to various emergency situations
- Hazard identification and personal protection
- How to communicate with your Team
- Understand the importance of Post Event – Debriefing
- How to write a report
- Personal Preparedness
These guidelines can be utilized in the preparation of your site-specific event security plan. It is crucial to remember that every plan should be flexible and change with your circumstances.
Length
2 hour – Unlimited access 24/7 for 90 days
Cost
$35.00 + applicable tax
Accreditation
Certification from Sting Executive Group International Inc.
Refund policy
This course is emailed out digitally, and delivered instantly once payment is received. Therefore, it is impossible for you to return a product for a refund. All sales are final and no refunds will be given.
SHARING IS CARING
Syllabus
The Crowd Management course is broken down into eight (8) units. You must complete all quizzes and final test with 80% or above in order to recieve your Certificate of Completion. Unit 1: Introduction Unit 2: Crowd Control versus Crowd Management Unit 3: Crowd Dynamics Unit 4: Alcohol and Other Substances Unit 5: Crowd Management Guidelines Unit 6: Emergency Response Unit 7: Reporting Unit 8: Personal Preparedness
Unit 1: Introduction to Crowds
Introduction to Crowds
In this unit you will learn: Back to school specials, the holiday shopping season, unplanned labour disputes, sporting events and outdoor summer concert tours can attract massive crowds. Though security can plan for some crowds, others are difficult to anticipate. Regardless, it is important security personnel, loss prevention operatives and managers are prepared to react and respond to incidents quickly and effectively.
Unit 2: Crowd Control Vs Crowd Management
Crowd Control Vs Crowd Management
In this unit you will learn: - Crowd Control - Crowd Management - Primary Mission at special events - Secondary Mission at special events
Unit 3: Crowd Dynamics
Crowd Dynamics
In this unit you will learn: - Venues - Types of Events - Types of Crowds - Crowd Surfing & Moshing - Capacity - Patrolling - Dangerous Situations
Unit 4: Alcohol and Other Substances
Alcohol and Other Substances
In this unit you will learn: - Responsible Alcohol Service - Safety at licensed venues - Service Guidelines (i.e. controlling service) - Food Service - Checking ID - Indicators of Intoxication - Dealing with Intoxication - Other challenges - Documentation
Unit 5: Crowd Management Guidelines
Crowd Management Guidelines
In this unit you will learn: - Risk Assessment - Safety - Planning - Physical Layout - Access Control - Ticket Taker - Fan behaviour - Police and Security function - Emergency Plan - Post Event Debriefing
Unit 6: Emergency Response Procedures
Emergency Response Procedures
In this unit you will learn: - Primary Mission of ER - Emergency Response Management Plan - Emergency Response Team - Methods of Communication - Examples of Emergencies - Scene Assessment - Levels of Force
Unit 7: Report Writing
Report Writing
In this unit you will learn: - Why is Incident Reporting crucial for event planning and follow up? - What should a report template include? - Why are employers required to maintain these documents for an extended period of time? - When writing reports, what format should you always use?
Unit 8: Personal Preparedness
Personal Preparedness
In this unit you will learn: - Appearance - Uniform - Lighting - Gloves - Handcuffs - Clothing - Weather Appropriate Clothing - Go-to bag