ALCOHOL AND CANNABIS COMPLIANCE PROGRAMS – DON’T RISK A FINE OR A LAWSUIT!
Our youthful looking agents conduct Liquor Control Board Regulation compliance checks of your licensed establishments; verify your staff is checking for two pieces of ID, not serving of intoxicated patrons, evaluate customer service and problem resolution. Receive pass or fail compliance rates of your staff within real time of a shop being validated.
NEW EMPLOYEE TESTING – ARE THEY READY?
You have a new hire and are ready to put them on the floor – Compliance is a huge responsibility. Make sure they are practicing what they have been trained to do. Compliance and customer service policies can be tested early on to make sure mistakes do not happen and become habit.
Sting’s Alcohol and Cannabis Compliance Programs have helped show due diligence when it comes to applying for licensing in future locations in new municipalities, for showing that you care about your community by making very sure that minors are not serving alcohol or cannabis.
BE SURE YOUR STAFF ARE ASKING FOR TWO PIECES OF ID AND FOLLOWING YOUR POLICY AND PROCEDURES.
COVID-19 has added a new level of COMPLIANCE TESTING. Make sure your staff are being safe and ensuring COVID Compliance. Set up a program that includes training and testing with Sting today!
If integrity is an issue, this program involves a second test that includes our 2 Singles Test where the evaluator will order 2 singles, drop enough cash down to cover the 2 drinks and a generous tip and walk away without asking for change. During the audit, we will look to make sure that they were indeed rung in, as well as rung in as 2 singles and not a double. This simple test has proved eye opening results on many occasions.
If integrity is an issue, the second test would include a test where the evaluator will order 2 single drink high balls/well drinks, drop enough cash down to cover the 2 drinks and a generous tip and walk away without asking for change. During the audit, we will look to make sure that they were indeed rung in, as well as rung in as 2 singles and not a double.
The Drink Count Narrative that comes with this report covers the entire visit with time stamps. These narratives are extremely revealing. Servers spending time on the phone, staff doing rounds of shots – as well as all the good things your staff do – if you really want to know what goes on when the boss goes home, this is the shop you want.
* These shops are completely customizable.
Program can consist of monthly, quarterly, or full house compliance testing.
We have a COVID-19 course template we customize to your guidelines. It can be as detailed or as basic as you like. With location photos of plexiglass barriers, hand washing stations and hand sanitizer stations for customers that need to be checked constantly – we can create an online COVID-19 Compliance Training Program, customized to you and your business. You can put every employee through the training for consistency and can make it so they have to pass with 100% (like WHMS which we also offer).
Records are available in real time, on demand, through a mobile app or login through a computer. The employee gets a certificate with your logo on completion.
We will supply signage for your location to hang to let your customers know the steps you have taken to be safe as well as the current provincial restrictions.
This program will include testing as well, our mystery shopping program can be run weekly, monthly, quarterly, we can target certain employees you think may be slipping or you can have all your staff evaluated in a quick campaign.
As everything COVID changes quite frequently, we can continually update your training/testing as required by you. You can decide when your current employees need retraining, for example, due to new provincial restrictions.