Mystery Shopping Compliance Packages

Sting's Mystery Shopping Programs

Protect Your License & Elevate Guest Service

 
Maximize your revenue while protecting your business. Our specialized mystery shopping programs evaluate compliance, staff hospitality, and operational efficiency across bars, pubs, liquor retailers, and cannabis dispensaries. Get an objective, data-driven look at exactly what happens when management is not watching.
 
With increased volume comes increased risk for compliance slip-ups and dropped service standards. Our specialized mystery shopping program provides licensed establishments with proof of compliance and deep insights into the customer experience.
 
We deploy trained shoppers to test your operations, protect your license, and maximize your average sales.
 

We’ll give you a better outlook on what’s going on

  • Compliance: Bulletproof ID checks to prevent costly regulatory fines.
  • Hospitality & Up-Selling: Ensuring staff suggest premium items, appetizers, and cross-products.
  • Service Speed & Efficiency: Tracking wait times at bars, tables, and retail counters.
  • Standard Operating Procedures: Verifying inventory control, cash handling, and opening/closing checklists.

You’ll get back

  • Comprehensive digital reports showcasing what went right and what went wrong.
  • Actionable insights to reward top performers or address training gaps.
  • Peace of mind that your business remains compliant during peak season.

Choose your Package

Best for: High-volume liquor retailers and cannabis shops focused heavily on risk mitigation.
 
  • Program Scope: 1–2 visits per month.
  • Core Focus: ID verification, legal age compliance, and basic entrance protocol.
  • Reporting: Pass/Fail digital compliance report
  • Key Benefit: Bulletproof protection against summer license suspensions and costly government fines during your busiest season.
Best for: Patios, pubs, and casual dining restaurants wanting to balance speed with hospitality.
  • Program Scope: 2–4 visits per month (covering both packed weekend shifts and weekday happy hours).
  • Core Focus: Table greeting times, staff friendliness, service speed, menu product knowledge, and ID checks.
  • Reporting: Complete customer journey breakdown with specific employee callouts and timeline tracking.
  • Key Benefit: Keeps your seasonal staff sharp, attentive, and welcoming even during the chaotic summer rushes.

 

Best for: Multi-location groups, cocktail lounges, and dispensaries looking to increase average ticket size.
  • Program Scope: 4+ visits per month (including late-night, holiday weekends, and peak patio hours).
  • Core Focus: Active up-selling techniques, premium brand suggestions, appetizer/accessory attachments, and loyalty sign-ups.
  • Reporting: Service Excellence deep-dive, monthly analytics dashboard comparing multi-location performance, historical trends, and ROI metrics.
  • Key Benefit: Capitalizes on peak summer traffic to immediately increase your average guest check size and maximize profit.