COVID-19 Policy


There is growing concern and uncertainty with regard to the outbreak and rapid spread of coronavirus (COVID-19) in Canada and across the globe. We would like to update you on our commitment and determination to maintain our training, mystery shopping, fingerprint and e-commerce operations and services.

We take extreme pride in the quality of our services, products, as well as the speed and safety of our deliveries. We will continue to offer the best possible services during these times and want to reassure you that the health and safety of our crew and our customers will always be our top priority.

As a brand & business, we have adopted effective measures, with immediate effect, safeguarding customers, partners & employees against the spread of COVID-19. We are also providing practical education to all employees and partners in order to ensure safety to be taken seriously.

We have received confirmation and assurance that all our courier & delivery partners have taken the same extreme measures to prevent the spread of infection. We have dedicated teams following the live COVID-19 outbreak facts and governmental updates. Please be assured that we will adjust our safety measures according to the ever-changing situation.

We are extremely proud to be a part of this phenomenal community, when we stand stronger as a collective we are truly empowered to get through this. Stay safe, order online and maintain the required safe physical distancing.

Please take note of the important precautions we have implemented:

  • All staff/students will be provided with hand sanitizer upon arrival on company premises.
  • All staff/students will be required to hand sanitizer frequently throughout the working day.
  • All products, packaging, tools & surfaces will be disinfected regularly throughout sorting, packing & handling processes.
  • All staff/students and visitors will be required to wear a mask, if you don’t have one, one will be supplied to you.
  • The capacity for classroom courses will be watched closely to make sure physical distancing is adhered to.
  • All mystery shoppers, fingerprint appointments and visitors must complete a COVID-19 Pre-Screening Questionnaire (click here to view) and must stay home of they are sick.
  • Any clients/shoppers that have travelled in the last 14 days will be required to show proof of a negative COVID-19 test.
  • We have developed a COVID-19 Pandemic Preparedness Training Course that is available to our staff and partners for FREE.