BST Refresher & Exam Preparation
295
About this course
Syllabus
Our BST Refresher & Exam Preparation Course reviews the essential elements of security guard training, including: Roles and responsibilities of security guards Professionalism and customer service Legal authorities and limitations Patrol procedures and observation skills Incident report writing and documentation Communication and conflict resolution Emergency response procedures Situational awareness and risk assessment BST practice questions and exam preparation
Module 1 Refresher - Introduction to Security
Refresher - Introduction to Security
We will review the following: 1). Follow the process to become a licensed security guard in the province of BC. 2). Know the rules regarding equipment and uniforms under the Security Services Regulation. 3). Follow the behaviours listed in the Code of Conduct under the Security Services Regulation. 4). Describe ethical challenges for security workers. 5). Discuss how security workers use the priciples of equity, diversity and inclusion to guide their interactions with people. 6). Discuss unique rights of Indigenous Peoples. 7). Explain the process of complaints from the public.
Module 2 Refresher - The Canadian Legal System
Refresher - The Canadian Legal System
We will review the following: 1). Explain the difference between public (police) and private (security guard) security. 2). Discuss Canadian human rights, and how sometimes competing rights may conflict. 3). Explain your duty to accommodate a guide dog or service dog on the property. 4). Discuss the purpose of provincial and federal laws relevant to security personnel. 5). Name the three types of offenses in Canada and give examples of each. 6). Explain your legal authority to restrict access, protect property, and to arrest people. 7). Explain the legal consequences for use of unnecessary force and give examples of how courts might interpret a security worker's actions or inactions.
Module 3 Refresher - Basic Security Procedures
Refresher - Basic Security Procedures
We will review the following: 1). Describe basic security procedures, including patrol procedures, observational skills, access control and shift related responsibilities. 2). Identify potential hazards at security sites and venues. 3). Explain the four basic steps for risk assessment, including safely applying force, when conducting an incident response. 4). Discuss why safety is a part of many security procedures.
Module 4 Refresher - Communication Skills
Refresher - Communication Skills
We will review the following: 1). Describe effective verbal and non-verbal communication strategies for security workers. 2). identify strategies for effective verbal and non-verbal communication in situations where there are communication barriers. 3). Explain the importance of your appearance, attitude, and methods of communication which are free from bias, discrimination, or harassment. 4). Explain communication best practices when working with a partner. 5). Conduct an effective interview.
Module 5 Refresher - Documentation Skills
Refresher - Documentation Skills
We will review the following: 1). Explain the purposes of note taking and report writing by security personnel. 2). Describe the different types of reports. 3). Describe the legal implications of on-the-job reports. 4). Describe the appropriate content of reports.
Module 6 Refresher - Emergency Response Procedures
Refresher - Emergency Response Procedures
We will review the following: 1). Identify the different types of potential emergencies. 2). Describe the elements of emergency response procedures. 3). Explain the roles of a security guard in emergency situations.
Module 7 Refresher - Health and Safety
Refresher - Health and Safety
We will review the following: 1). List your rights and responsibilities for workplace health and safety. 2). Discuss strategies for dealing with the effects of shift work.
Module 8 - Exam Preparation
Exam Preparation
We will help get you ready for your exam with: 1). Review 2). Study strategies 3). Question-and-answer sessions 4). Instructor-led discussions 5). Practical security guard exercises
Review key BST concepts in a supportive learning environment